Feedback is a crucial aspect of personal and professional growth. It helps individuals identify their strengths and areas for improvement. As an executive leadership coach, I have helped leaders develop the skills necessary to provide effective feedback.
However, even well-intentioned feedback can backfire if not delivered properly. Here are 7 common feedback mistakes to avoid:
Inserting your own bias: Be aware of your personal biases and how they may influence your feedback. We all have our own experiences, beliefs, and preferences that shape our perspective. However, when giving feedback, it’s essential to put aside these biases and strive for objectivity. Focus on the facts and observable behaviors rather than letting your personal opinions color your feedback.
Being judgmental: Avoid making judgments about the person’s character or intentions. When providing feedback, it’s easy to slip into a judgmental tone, especially if you disagree with someone’s actions. However, this approach can put the recipient on the defensive and shut down productive conversation. Instead, focus on specific behaviors and actions that you’ve observed, and provide constructive suggestions for improvement.
Thinking your way is the only way: Recognize that there may be multiple approaches to a task. Just because someone does things differently than you would doesn’t necessarily mean they’re wrong. Be open to different perspectives and consider alternative solutions. Encourage the recipient to share their thought process and reasoning behind their actions. You may learn something new or discover a better approach.
Coming across as negative: Frame feedback in a constructive manner. While it’s important to address areas for improvement, focusing solely on the negative can be demoralizing. Balance your feedback by acknowledging strengths and positive contributions. Use a supportive tone and frame your suggestions as opportunities for growth rather than criticisms.
Imposing your own solutions: Encourage the recipient to find their own solutions. When you provide feedback, it’s tempting to jump in with your own ideas and solutions. However, this approach can rob the recipient of the opportunity to develop their problem-solving skills. Instead, provide guidance and support, but allow them to take ownership of finding solutions. Ask questions to help them think through the issue and encourage them to generate their own ideas.
Assuming everyone welcomes feedback: Be mindful of the recipient’s readiness to receive feedback. Not everyone is open to feedback at all times. Consider the recipient’s current state of mind and choose an appropriate time and approach. If someone is stressed, upset, or preoccupied with other matters, they may not be in the right headspace to receive feedback. Build rapport and trust before diving into feedback conversations.
Believing you have all the answers: Acknowledge that you may not have all the information. When giving feedback, it’s easy to assume that you have a complete understanding of the situation. However, there may be factors or context that you’re unaware of. Be open to learning from the feedback conversation. Ask questions to gain a fuller picture and be willing to adjust your perspective based on new information.
By being aware of these common mistakes, you can provide feedback that is more effective, meaningful, and well-received. Remember, the goal is to support others in their growth and development.
Lead from Within: When giving feedback, approach it with curiosity, not judgment—seek to understand, not to criticize. seek to hear not to speak.
#1 N A T I O N A L B E S T S E L L E R
The Leadership Gap
What Gets Between You and Your Greatness
After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.
Additional Reading you might enjoy:
- The Power of Feedback: How to Make Feedback Constructive
- Avoid These 7 Phrases When You Are Giving Feedback
- The Two Biggest Communication Mistakes A Leader Can Make
- Why the Best Leaders Crave Feedback
- 5 Communication Strategies That Will Transform Your Leadership
- 4 Toxic Communication Styles To Avoid As a Leader
- 5 Verbal Communication Mistakes You Need To Correct Asap
Of Lolly’s many awards and accolades, Lolly was designated a Top-50 Leadership and Management Expert by Inc. magazine. Huffington Post honored Lolly with the title of The Most Inspiring Woman in the World. Her writing has appeared in HBR, Inc.com, Fast Company (Ask The Expert), Huffington Post, and Psychology Today, and others. Her newest book, The Leadership Gap: What Gets Between You and Your Greatness has become a national bestseller.